Thanks!
Had a frustrating medical day – and the appointment will be tomorrow (I hope). My initial screening was 3 weeks ago. The entity didn’t send out the post-screening follow-up letter, as promised. I waited the maximum days they had given, and then called them. Their first response was, “it takes 7-10 days.” I informed them it had been longer than 10 days. Next they insisted they had sent it out – and transferred me to someone else who would take my information and send me another copy. Ok. I could have missed it. My spouse gets the mail and recognizing important documents and getting them into my hands is not a strong suit.
10 minutes later, I get a call from my spouse who has gotten a mysterious call from someone who insisted I needed to call back right away (but won’t say why). When I called back, I was told I needed a follow-up diagnostic mammogram & an ultrasound. In the course of the conversation, they revealed that they had had a lot of people who hadn’t gotten their post-visit letters. . . red flags start going off (my suspicion is that it was all of us who got call-backs, which would be a different letter than the regular one).
We set up an appointment for today – longer than I really wanted to wait, given the delay that waiting for the MIA letter already caused.
As I’m backing out of the driveway to go to work, having pushed the button to close the garage door, my spouse comes running out under the half-closed door risking a solid bop on the head. They are on the phone. They wanted to check about my appointment for tomorrow and make sure I was bringing my doctor’s order. Aside from the date screw-up, this is the first I’d heard about needing a doctor’s order. (I don’t need referrals under my health care plan, so it had not occurred to me that I had to go find a doctor to write an order for the diagnostic test the screening entity informed me I needed and had set up with themselves. Apparently that tidbit was in the letter they never sent.
That was their last chance. Any entity that makes so many administrative screw-ups is not one I really want to trust with important health matters. If it is cancer, I’ll be heading north to one of the most recognized facilities in the country (the one that did my mother’s second mastectomy – for her second (new, not metastasized) breast cancer – like I said. Strong family history.). I had planned to get past the rule-out stage before making the trek north – mostly because I don’t want to worry my mother by asking her to remind me of her surgeon’s name until I know I may need one. I now have an appointment up north for next Wednesday. If the entity I’m abandoning manages to squeeze an order out of my primary care doc, I’ll have the diagnostic tests tomorrow then get copies of them to take north (and sneak a peak to get an early peek at what’s in them). If not, I’ll have done next week in conjunction with my appointment. Either way I’ll be finding a different screening entity for next year.
Sigh . . . I didn’t need the added stress of dealing with bungling idiots on top of waiting a month to rule out (or diagnose) cancer. Sheesh..