Wow, LTC, that is crazy! I have not experienced anything like that, and so far I’ve had 3 bags of noodles (2 spaghetti, 1 fettucine) and 1 of the rice purchased at different times, all from Netrition. They were all just like the first one you opened. They have a long shelf life and like you say, are not supposed to be frozen, but I can’t imagine even polar temperatures would harm them to that extent. Then again, given this bomb cyclone situation they were probably well below freezing for hours, maybe even a day or two. If that were the cause, however, why would the one bag be fine? Surely being insulated by the other bags wouldn’t be enough to keep it unscathed when the others are so busted.
Definitely send them back. Don’t waste one more second of time trying to redeem them because it probably won’t work anyway. Might as well cut your time and effort losses and get your money back. I wouldn’t be surprised if they were duds from the get-go, or at least excessively vulnerable to spoilage. It wouldn’t hurt to drop Zeroodle a line too. If they have any kind of decent customer service, they’ll be keen to explain what might have gone wrong and make it right. You can at least score a coupon or something for your trouble. I hate having to send things back, and wrestling with the box and dealing with big batches of things is the WORST. Since you can buy their products direct from their website, maybe they’ll offer to send you replacements free of charge, albeit probably not quite so large an order. 😉
Here’s their contact info: http://zeroodle.com/contacts/ Oh hey check it, they’re in Ontario. I wonder how long they lingered in Canada’s temps of the last two weeks because it’s been some North Pole madness up there.