hi marie123 thanks for that, unfortunately I am only just getting over doing course after course leading right up to 3 days before Christmas that I promised myself a break. The cyber course sounds hard going but I will check it out and maybe reserve it for the next run. I dont know how I was hacked but leading up to Christmas I kept getting spurious emails from Amazon but not uk, but .com which I never use as that it the American branch and actually has no link at all with UK site. They kept telling me I had forgotten my email address and sending me a code to get into my account as long as I clicked on the link, also emails saying I had posted reviews and would I like to read them in full, go click on the link and then those that said my parcel had been delayed and I could, yes you’ve guessed it, click on the link to track it. I am not stupid and I never clicked on anything. I did forward a few of them to the genuine A site as they have a spoof stopped section.
Anyway, couple of days after Christmas I had an email saying thank you for advising us of your change of email address from ????? to a serious of meaningless numbers. Rang A straight away and they said I didn’t have an account. I do, no you dont, not under that email address, no someone has changed it, that must have been you. It went on and on, they wouldn’t check my account as according to them I didn’t have an account. They got into the account but wouldn’t talk to be about who was using it and what was the new email address. Then I remembered I had kept all the order confirmation and despatch emails from things I had bought leading up to Christmas and they accepted that this was, in fact, my account. It was so frustrating. Then I remembered I had a credit card registered with A so I could do ‘one click’ Kindle book purchases. Cancel credit card and still waiting for new one. Turned out they didn’t get access to my credit card as they didn’t have the 3 digit code on the back. My account was recovered in less than 12 hours and everything is okay.
Lesson, do not register credit cards with online accounts – pay as you purchase then delete the details.
Thanks for the update marie.