HealthLab Online Privacy Policy

1. Providing the system and services that we offer (including Programs); and
2. The normal day-to-day operations of our business.

1. Opt In – Consent. Where relevant, the individual will have the right to consent to having information collected and/or receive information from us; or
2. Opt Out. Where relevant, the individual will have the right to exclude himself or herself from some or all collection of information and/or receiving information from us. An individual may revoke their consent at any time, and the decision to opt out will be made through the same media which allowed the individual to opt in (and potentially other media).

1. Website: When you use our websites, whether for browsing, looking at free content, signing up to one of our Programs, accessing the free forums or to sign up to any one of our newsletters or promotional emails, you may be asked to fill in forms to create your own account – we may ask you to provide us with the following information: name (first name and surname), email address, account user name, phone number, address.
2. Purchases: To complete your online purchase for any Program you will also be asked to provide our third party payment service provider with: phone number, billing address, shipping address (if different), payment details (e.g. credit card details). We do not store any credit card or other payment details ourselves.
3. Online services and Programs: We may also obtain additional personal data, which could include more sensitive data, health information and EHR when you supply information through our websites, forums, sign-up forms, emails, Facebook community groups, programs or when completing a quiz. We also collect information regarding program completion and progression.
4. Social Media: We may also interact with social media accounts. By interacting with us on social media platforms by way of “liking”, “following”, commenting, “retweeting” or “sharing”, you consent to our interaction with you.
5. Website Analytics: We use website analytics to evaluate and improve our websites, offer and improve our service to all of our customers.  We may collect your IP address and device-specific information, such as the hardware model, operating system version, advertising identifier, unique application identifiers, unique device identifiers, browser type, language, wireless network, and mobile network information (including the mobile phone number);
6. Marketing: Our third party service providers collect information when you visit our Website, in order to track browsing behaviour and shopping intent, so we can show you relevant and targeted advertising across advertising networks such as Google, Facebook and several others, and for analytics purposes and other statistical information. This information is pseudonymised to protect your privacy.

1. Contact Information. We may collect information such as an individual’s email address, address and other information that allows us to contact the individual;
2. Information an individual sends us. We may collect any personal correspondence that an individual sends us, or that is sent to us by others about the individual’s activities.
3. Access When an individual accesses us physically we may require them to provide us with details for us to permit them such access.  When an individual accesses us through the internet we may collect information using cookies (if relevant – an individual can adjust their browser’s setting to accept or reject cookies) or analytical services; and/or

1. The provision of goods and services between an individual and us;
2. Verifying an individual’s identity;
3. Communicating with an individual about:
   1. Their relationship with us;
   2. Our goods and services;
   3. Our own marketing and promotions to customers and prospects;
   4. Competitions, surveys and questionnaires, for which we will get express consent at the point of submission;
4. Investigating any complaints about or made by an individual, or if we have reason to suspect that an individual is in breach of any of our terms and conditions or that an individual is or has been otherwise engaged in any unlawful activity; and/or
5. As required or permitted by any law (including applicable Privacy Law).

1. As part of a sale (or proposed sale) of all or part of our business;
2. Where we reasonably believe that an individual may be engaged in fraudulent, deceptive or unlawful activity that a governmental authority should be made aware of; and/or
3. As required or permitted by any law (including applicable Privacy Law).

1. Amazon Web Services: operated by Amazon Web Services Inc. (a company incorporated in the United States of America) that host on servers that may be located in Australia, The United States of America and/or the United Kingdom; and
2. Media Cloud: who provide us with email and website hosting services.
3. Mailchimp: who store and manage website user and program user email addresses and other information, as well as providing with email automation services.
4. PayPal: who provide payment processing services.
5. Google Analytics: who monitor anonymised website browser behaviour and navigation across the Website.
6. Signifi Media: for direct marketing and statistical purposes.
7. Stopforumspam.com and Akismet for spam filtering purposes.
8. WordPress: for website and program building along with content and user management.
9. LearnDash- learning management system used in some of our programs.
10. HotJar: used to monitor user interaction on websites and programs. This data is anonymised.
11. Facebook: to track Facebook advertising conversion analytics (utilising the Facebook pixel plugin)

1. processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling);
2. direct marketing; and
3. processing for purposes of scientific/historical research and statistics

unless we hold legitimate grounds for processing or the processing is for the establishment, exercise or defence of legal claims.